STEVENS LIMPIEZA SERVICES
Our Policies & Procedures
Operating Business Hours
Business hours are from 9:00AM to 6:00PM.
If arriving more than 15 minutes late, clients will be called or contacted via SMS. If contact number is provided.
Will operate on holidays. Clients will be notified of any business days closures or holidays via email/SMS
All booking made 24 hours prior to cleaning will be confirmed.
We cannot guarantee to meet all clients arrival time expectations, but communication will be in place to accommodate this.
We are determined to meet our client’s requests.
Cancellation
We require that notifications of cancellations are made 48 hours prior to the clean to avoid fees. Thus, no charges will apply, if we are notified before 48 hours.
All cancelled/ late notifications within 48 hours of a scheduled appointment means the client/employer will need to pay 1 hour of work. This is the cancellation fee. It depends on how much is charged per hour for the job.
Alternatively, this cancellation fee will be acquired from the $50 deposit paid for booking our services.
If the wrong address is provided then we will attempt to contact you, of we have the means. If no reply, then the cancellation fee will be issued. Additionally, if we do not have the client’s contact number then the employer is liable to pay the fee.
If client does not notify us of cancellations and the location needed to be cleaned is outside of the Adelaide CBD, then a cancellation fee will be issued plus travel expense (km).
Liabilities
Supplies
Safety measures are taken to ensure your assets are secured and protected. If any damages occur during the agreed period of our cleaning services at your house, we will inform you as soon as possible. You will be contacted via phone call or sms with image of damages. We will ensure the damages caused by us are replaced and or paid for within a reasonable/agreed timeframe. However, we will not be held responsible nor pay for any pre-existing damages on paint, floors, walls, window, blinds, scratches, and so forth. We will not be liable for damages caused by other present persons during our services, including pets. Considering that clients will be advised about the use of chemicals to clean, we will not be liable if any person’s present incur any health issues. The client will be advised to remain at a safe distance from the designated area being cleaned. Thus, we will not be held accountable if and persons aside from us are injured during our cleaning services. Also, we will not be liable for damages that occur due to unforeseeable circumstances such as natural disasters.
Our services include an inspection prior to commencing cleaning. Items that are antique, valuable, and irreplaceable should be placed in a secure area by the client before/on the day of cleaning. We uphold Work Health & Safety. We do not use ladders higher than 3 steps. We do not lift or move heavy items such as cupboards, in order to maintain our physical health. If it is required for us to clean behind heavy objects, we advise you to move those items before we commence cleaning.
Blinds require vacuuming before wiping, which requires time. Dust is more likely to resettle after cleaning. Therefore, we cannot prevent the recurrence of dust but we can try to limit it as much as possible.
We are not responsible for your pets. If your pet is afraid of vacuums or loud noises, we advise that they be place in a safe area away from our designated work area. Having pets too close to the work area may pose as a distraction and increase our work time. Therefore, it is recommended that pets be kept away from the work area. Also, we do not clean litter boxes or faeces.
Entry not permitted/ locked rooms:
If you do not want us to enter in specific areas of the house this must be communicated before the clean. If we are updated during the clean or after the clean, we will not be held liable.
If a door in the house is closed, we will assume that we are not permitted to enter. Meaning, we are not required to clean that room.
Supplies
We provide our own cleaning supplies and cleaning tools; we are aware of the products, and how to use them correctly. If you would like us to use your own cleaning products, please advise the the location in which you will leave them in advance, or the client can place it in a secure location within the premises.
Payments
Unless an invoice for after the work as been discussed with the client, payments anticipated at the beginning of service, not after service. A $50 deposit is required to confirm booking Online. If full payment (cash or card) is not received before services commence, we entitled to not commence services until full payment is made and received. If clients require our service on a holiday, then holiday rates will apply.
If payment is late then a late payment fee will apply. On the invoice sent to you for the clean the due date is depicted. If payment is late then a $35 fee will apply. Each week this payment is late is another additional $35. Reminders will be sent you.
The Price guideline is a Guideline. There is no guarantee that the depicted price will be the exact price charged for the clean. This is because your home may have extra factors to consider that require more time (etc, heavy furniture, cluttered) or may be in a better condition and will require less time.
Privacy Policy
Protecting the privacy and security of our visitors and customers is our top priority at stevens limpieza services. We collect, use, disclose, process, and manage data in a transparent and secure manner. The type of data collected is only the data that your provide. Such as address, name, house details, mobile number and so forth. These types of information are stored on the website. We are committed to complying with all applicable data protection laws and regulations, and we take all necessary measures to ensure the proper handling of personal data. Your information will not be shared. We have implemented different mechanisms to ensure that our visitors and customers' privacy and security rights are respected at all times.